Last updated: 7 October 2026
These Terms & Conditions apply to travel enquiries, reservations, bookings and related services arranged through NOVAÉ Travel. By confirming a booking or making payment, you acknowledge that you have read and accepted these terms.
1. Travel Services
NOVAÉ Travel provides travel arrangement and booking support which may include hotels, holiday packages, tours, activities, transfers and other travel-related services.
Certain services may be provided by independent third-party suppliers, including hotels, airlines, transport providers, tour operators and destination service providers.
2. Booking Requests
Submitting an enquiry or travel request does not automatically create a confirmed reservation.
A booking becomes confirmed only after the required payment has been received and NOVAÉ Travel or the relevant supplier has issued a booking confirmation.
3. Prices
Prices displayed or quoted may depend on travel dates, availability, number of travellers, room category, transportation arrangements and supplier pricing.
Unless expressly stated otherwise, quotations are subject to availability at the time the booking is confirmed.
4. Payments
Payments may be collected through secure online payment facilities or payment links provided by NOVAÉ Travel.
Customers are responsible for ensuring that payment information is accurate and that they are authorised to use the selected payment method.
5. Cancellations & Refunds
Cancellation and refund conditions may vary according to the hotel, airline, tour operator or other supplier included in the booking.
Before payment, customers should review the cancellation conditions provided with their quotation or booking confirmation.
Where a supplier applies a cancellation charge, non-refundable rate, administration fee or other penalty, the applicable amount may be deducted from any refund.
6. Changes to Bookings
Requests to change travel dates, passenger details, hotels, room categories, activities or other booking components are subject to availability and supplier conditions.
Additional charges may apply to amendments.
7. Travel Documents
Travellers are responsible for ensuring that they possess all documents required for their journey, including valid passports, visas, entry permits, health documentation and any other documents required by the destination or transit country.
8. Airlines & Transportation
Flight schedules, baggage allowances, seating, delays, cancellations and airline policies remain subject to the conditions of the relevant airline or transportation provider.
NOVAÉ Travel is not responsible for schedule changes or operational decisions made by third-party transportation providers.
9. Hotels & Accommodation
Hotel facilities, room descriptions, check-in requirements and other accommodation services are provided according to the policies of the relevant property.
Special requests are subject to availability and cannot be guaranteed unless specifically confirmed.
10. Traveller Responsibility
Customers must provide accurate traveller names, contact details, travel dates and other information required to process a reservation.
Traveller names should match the applicable passport or identification document where required.
11. Third-Party Suppliers
Where travel services are supplied by independent providers, those services may also be governed by the supplier's own terms and conditions.
NOVAÉ Travel acts as an arranger or intermediary for such services where applicable.
12. Events Beyond Reasonable Control
Travel arrangements may be affected by circumstances outside the reasonable control of NOVAÉ Travel, including severe weather, government restrictions, airport disruptions, natural disasters, industrial action, public health measures or other extraordinary events.
Any changes, refunds or credits in these circumstances may depend on the policies of the relevant travel supplier.
13. Website Information
We aim to keep information on this website accurate and current. However, travel prices, availability, schedules and supplier conditions can change without notice.
14. Privacy & Customer Information
Information provided during an enquiry or booking may be used to process travel arrangements, communicate with customers and provide the requested services.
Where necessary to complete a booking, relevant traveller information may be shared with travel suppliers and payment service providers.
15. Contact
Questions regarding a booking or these Terms & Conditions may be submitted through the contact details provided on the NOVAÉ Travel website.