Last updated: 7 October 2026
This Privacy Policy describes how NOVAÉ Travel collects, uses and handles information provided through our website, travel enquiries, booking requests and related services.
1. Information We Collect
When you contact us, request a quotation or make a travel booking, we may collect information necessary to arrange and manage your travel services.
This may include:
- Name and contact information
- Email address and telephone number
- Traveller names
- Travel dates and destination preferences
- Hotel and accommodation preferences
- Flight or transportation information
- Passport or identification information where required for a booking
- Special travel requests
- Booking and transaction information
2. How We Use Your Information
Information may be used to:
- Respond to travel enquiries
- Prepare quotations and itineraries
- Arrange and confirm travel services
- Process and administer bookings
- Communicate booking updates
- Provide customer support
- Process or verify payments
- Prevent fraudulent or unauthorised transactions
- Comply with applicable legal and regulatory requirements
3. Payment Information
Online payments may be processed through authorised third-party payment service providers.
Payment card information submitted through a secure payment gateway is processed according to the security procedures and privacy practices of the relevant payment provider.
4. Sharing Information With Travel Suppliers
To arrange travel services, relevant information may need to be shared with third-party service providers such as:
- Hotels and accommodation providers
- Airlines and transportation providers
- Tour and activity operators
- Transfer providers
- Destination management companies
- Booking and reservation providers
- Payment processors
Only information reasonably required to arrange or administer the requested service should be provided to these parties.
5. International Travel
Because travel services may involve suppliers located in different countries, traveller information may need to be transmitted or processed outside the country from which the booking was made.
This may be necessary to complete reservations and provide the travel services requested by the customer.
6. Cookies & Website Information
Our website may use cookies and similar technologies necessary for website functionality, security, analytics and improvement of the customer experience.
Technical information such as browser type, device information, pages visited and approximate connection information may also be processed by our hosting, analytics or security providers.
7. Data Security
Reasonable administrative and technical measures are used to protect information against unauthorised access, loss, misuse or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
Personal information may be retained for as long as reasonably necessary to manage bookings, provide customer service, maintain business and transaction records, resolve disputes and meet applicable legal or regulatory obligations.
9. Your Information
Subject to applicable law, customers may contact us to request access to, correction of, or deletion of personal information held about them where such rights apply.
Certain information may need to be retained where required for legal, accounting, transaction or regulatory purposes.
10. Third-Party Websites
Our website may contain links to airlines, hotels, payment providers or other third-party websites.
NOVAÉ Travel is not responsible for the privacy practices of independent third-party websites. Customers should review the privacy policy of the relevant provider where appropriate.
11. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes to our services, technology, business practices or applicable requirements.
The latest version will be published on this page with the applicable update date.
12. Contact Us
If you have questions regarding this Privacy Policy or the handling of information associated with a NOVAÉ Travel booking, please contact us using the contact details published on our website.